If your client’s communication language is not the same as yours, it’s important that invoices are easy for them to understand.
Uku’s billing solution allows you to set the invoice language according to the client’s preference. This avoids confusion, speeds up communication, and leaves a professional impression of your firm.
Below is a step-by-step guide on how to issue invoices in the client’s language.
1. Set the client’s language
The invoice language depends on the language defined in the client’s profile. If the client’s language is set, all invoices sent to them will appear in that language.
Open the client’s profile in Uku.
In the client’s contact settings, find the Language field.
Select the appropriate client language from the dropdown.
Save the changes.
Set the client contact language.
Choose the client from Contacts
Click on the client’s name
Select the contact language
2. Add product descriptions in the client’s language
Invoices also display product names and descriptions. If these are only in your language, the client might not understand what they are paying for. To avoid this, you should add product names in the client’s language.
Go to Billing settings.
Open the product you want to edit.
Next to the product description, click the globe icon.
A window will open with different language options.
Find the client’s language field and enter the product name in that language.
Save your changes.
3. Invoice templates in the client’s language
In addition to the client’s profile settings and product descriptions, you also need to set up invoice templates in the client’s language. This includes both the email content and the PDF invoice.
Go to Billing → Invoice templates.
Prepare in the client’s language:
Email template (the message sent to the client with the invoice).
PDF invoice template (the invoice layout and content).
Choose the client’s language for the template.
Save the templates.