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What to do when you get "Authentication failed" error while sending emails or invoices

The "Authentication failed" error indicates that your email account connection with Uku is disrupted and needs reconnecting.

Maria Müürsepp avatar
Written by Maria Müürsepp
Updated this week

When you try to send an email or invoice and receive an "Authentication failed" error message, this is usually related to your Microsoft/Google account token expiring.

Why does this happen?

This error occurs when your Microsoft or Google account token has expired. A token is a temporary security code that allows Uku to send emails on your behalf, but it needs to be refreshed periodically.

How to solve the problem?

To restore the connection, follow these steps:

  1. Go to Settings

  2. Select Emails

  3. Click Email addresses

  4. Find your email account (it will be marked in pink color)

  5. Click on that account

  6. Select "Reconnect"

After reconnecting, email sending should work again.

Resending failed emails

If email sending failed, read here how to resend emails.

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