What to do when emails haven’t been sent?
Sometimes, emails may fail to send from Uku. This can happen for several reasons. Common issues with Google and Microsoft accounts include:
expired integration token,
expired or changed email password,
a typo in the email address.
When Uku cannot send an email, a notification appears in the Uku notification center.
You can resend failed emails in two ways:
one by one
in bulk
How to resend emails one by one
Click on the error notification under Uku notifications. You’ll be redirected to the task where the email failed.
2. The task will show an error message, and clicking on it will display the reason for the failure.
3. Fix the issue (e.g., update the integration or correct the password).
4. Then go to the client card – the quickest way is to click the star icon next to the client’s name.
5. On the client card, open the "Communication" tab.
Scroll down to see a list of failed emails.
Click "Resend" next to the email you want to send again.
How to resend all failed emails at once
Go to the client card and select "Email Outbox",
or
go to Settings > Emails > "Tools" tab,
then click "Outbox for emails".
2. In the opened view, use the filter bar to apply the correct filters:
select the appropriate date range,
company,
email status (e.g. Error),
optionally choose a specific client.
Email status options:
Warning – shown only for failed emails related to Client Portal messages. If these cannot be sent via integration, they are redirected to uku@getuku.com.
Sent – emails that were successfully sent.
Error – emails that failed to send (e.g., due to an expired integration or changed password that requires an update).
3. After applying the filters, click the refresh icon on the right.
4. Fix the issues that caused the errors.
5. Select the emails you want to resend.
⚠️ Only emails with "Error" status and related to automated sending can be resent this way.
6. Click "Send failed emails", confirm your selection, and then click "Send all."
