How to reset my password
TL;DR: To reset your Uku password, log out, click Forgot password? on the login page, enter your email, and follow the reset link sent to your inbox.
Who can do this
Any Uku user with a valid email address linked to their account
You must be logged out to access the password reset flow
Steps to reset your password
Log out of your Uku account by selecting Log out from the user menu.
Navigate to the Uku login page.
Click Forgot password? on the login page.
Enter your email address in the Email field.
Click the Reset password button.
Open the password reset email in your inbox.
Click the Reset password link in the email.
Enter your new password in the New password field on the page that opens.
Click the Save button to confirm your new password.
Log in with your new password.
Troubleshooting
Password reset email not received — Check your spam or junk folder. If the email does not appear within a few minutes, verify that you entered the correct email address and try again.
Reset link has expired — Password reset links expire after a limited time. Return to the login page and request a new reset link.
"Email not found" error — The email address you entered may not be associated with an Uku account. Double-check the spelling or contact your company Admin to confirm which email is linked to your account.
Still cannot log in after resetting — Ensure you are entering the new password correctly (check for caps lock or extra spaces). If the issue persists, try resetting the password again or contact Uku support.
