If you're experiencing login issues with Uku, please follow these troubleshooting steps:
1. Check for active sessions
You may have an active session from a previous login that wasn't properly closed.
Go to https://app.getuku.com/logout to perform a technical logout
This will clear any hanging sessions
Try logging in again after the technical logout
2. Verify your credentials
Double-check your username - ensure there are no extra spaces
Verify your password is correct - passwords are case-sensitive
Make sure Caps Lock is not activated
If you've forgotten your password, use the "Forgot Password" link
3. Clear browser cache and cookies
Clear your browser's cache and cookies for the Uku website
Restart your browser completely
Try logging in with a fresh browser session
4. Try a different browser or device
If the issue persists, try using a different web browser (Chrome, Firefox, Safari, Edge)
Alternatively, try logging in from a different device
This helps identify if the issue is browser or device-specific
5. Contact support
If none of the above steps work:
Take a screenshot of any error messages
Note the exact time and date of your login attempt
Contact Uku support with these details