If you're experiencing login issues with Uku, please follow these troubleshooting steps:
1. Check for active sessions
You may have an active session from a previous login that wasn't properly closed.
Go to https://app.getuku.com/logout to perform a technical logout
This will clear any hanging sessions
Try logging in again after the technical logout
2. Verify your credentials
Double-check your username - ensure there are no extra spaces
Verify your password is correct - passwords are case-sensitive
Make sure Caps Lock is not activated
If you've forgotten your password, use the "Forgot Password" link
3. Password Reset – Important Tips
If you're using the "Forgot Password" feature, follow these rules to avoid getting locked out:
Use only the MOST RECENT link
Each new password reset request invalidates all previous links
If you requested multiple reset emails, only the last one will work
Check your inbox for the newest email and use that link
Don't request multiple links in quick succession
Requesting too many reset links (3+) triggers a temporary security block
This block is silent – you won't receive an error message
If blocked, wait at least 30 minutes before trying again
Each link works only once
Once a password reset link is clicked, it expires immediately
If you see "Link Expired" error, request a new link and use it right away
Don't bookmark or save reset links for later
What to do if you're locked out:
Stop requesting new links
Wait 30 minutes
Request ONE new reset link
Use it immediately from the newest email
4. Clear browser cache and cookies
Clear your browser's cache and cookies for the Uku website
Restart your browser completely
Try logging in with a fresh browser session
5. Try a different browser or device
If the issue persists, try using a different web browser (Chrome, Firefox, Safari, Edge)
Alternatively, try logging in from a different device
This helps identify if the issue is browser or device-specific
6. Contact support
If none of the above steps work:
Take a screenshot of any error messages
Note the exact time and date of your login attempt
Contact Uku support with these details