Time tracking settings
TL;DR: Configure time tracking at two levels — per client (making time entry mandatory before completing a task) and per company (setting estimation defaults and restricting manual time edits).
Who can do this
Owner or Admin users can change company-wide time entry settings
Owner, Admin, or users with client management permissions can change client-based settings
Client-based time entry settings
The client-based setting lets you make time entry mandatory for tasks belonging to a specific client. When enabled, a client task can only be marked as done once time has been recorded.
How to set time entries as mandatory for a client
Select Clients from the main menu.
Select the client whose tasks require mandatory time tracking.
Click the pen icon next to the client's name.
Toggle Time recording is mandatory to enabled (blue).
Company-based time entry settings
Two time tracking settings can be configured at the company level:
Set the estimated time for the task if the exact time has not been entered — The task must have an estimate. If no time is recorded, the estimated time is used. If no estimate exists, the value defaults to 0:00.
Disable users from correcting journals — Members cannot manually edit or enter task times. Time entries are only generated by the stopwatch.
How to change company-wide time entry settings
Select Settings & Apps from the main menu.
Click on your company's app card.
Select Settings from the navigation menu.
Toggle the desired time tracking settings on or off.
Client-based settings override company-wide defaults. If mandatory time recording is enabled for a specific client, it applies regardless of the company-level configuration.
Troubleshooting
A member completed a task without entering time: Check whether Time recording is mandatory is enabled for that specific client. The company-wide estimation setting fills in time automatically but does not block task completion.
Estimated time shows as 0:00: The task does not have an estimation set. Open the task and add a time estimate so the system can use it as the fallback value.
A member cannot edit their time entries: The Disable users from correcting journals setting is enabled. An Owner or Admin must either adjust the entry on the member's behalf or disable the restriction.
Settings changes are not visible to members: Ask members to refresh their browser. Settings take effect immediately but may require a page reload to appear.