Subscription and plan management

Company Owners only. Other roles see a “feature locked” notice.

Path: Settings & Apps > subscription page for your company.

The page shows your current plan tier, billing period, and the number of paid member seats. If you have an active paid plan, you can also see whether it is set to renew or has been cancelled.

On the subscription page, configure three things:

1. Members — select the number of paid member seats. The minimum is your current active member count.
2. Billing period — choose Yearly (with a discount) or Monthly.
3. Subscription plan — pick from available tiers. Click Compare features for a side-by-side breakdown.

Click Select yearly plan or Select monthly plan to proceed to the confirmation step. The confirmation page shows a full cost breakdown: per-member pricing, VAT, any applicable discounts, and the total. If upgrading mid-cycle, you will see both the full subscription period amount and the prorated current payment amount.

Click Confirm subscription to finalize. Your bank may ask you to authorize both the immediate charge and the recurring subscription amount.

On the confirmation step, click Add voucher. Enter your voucher code in the dialog. Vouchers can be a percentage discount or a fixed amount. The discount appears as a separate line in the cost breakdown.

On the confirmation step, click the Edit Tax number link next to the VAT line. Enter or update your company’s VAT registration number.

Uku supports two payment flows:

• Card payment (Stripe) — the default. After confirming your plan, enter or update your card details. The subscription renews automatically at the end of each billing period.
• Manual billing — if your company is set up for manual invoicing, clicking Confirm sends a plan change request to the Uku team, who will contact you with an invoice.

Some subscriptions are managed externally through Xero. If this applies to your company, the subscription page shows a notice and a redirect button to the Xero management portal.

At the bottom of the plan selection page, click Cancel uku subscription. A confirmation dialog explains that your current plan remains active until the end of the paid period. Cancellation does not require you to reduce member seats first.

Once your subscription is confirmed, you are redirected to the Settings & Apps page. Your new plan takes effect immediately for upgrades, or at the next renewal date for downgrades and cancellations.

A browser extension (such as an ad blocker or privacy shield) or a cached browser session can prevent the payment form from loading.

1. Open Uku in an incognito or private browsing window — incognito mode disables extensions and starts a clean session.
2. Sign in, return to the subscription page, and click Update payment method again.

If the popup is still blank in incognito mode, switch to a different browser entirely (for example, try Safari or Firefox if Chrome is not working).

Do a full page reload after saving. The displayed card details only update after a complete page refresh.

The subscription page is visible only to the Company Owner. If you are a team member who manages billing, ask the Company Owner to update the payment method or to transfer ownership.

Contact your bank to confirm that the card is approved for recurring international online payments. Some banks block recurring charges from overseas processors by default. After your bank confirms the authorization, return to the subscription page and save the payment method again to trigger a new charge attempt.