Every company has its own workflow. Some use a single general email address for all client communication, while others prefer personal or specially created email addresses.
But what happens if the client contact manager leaves the company, goes on a long leave, or their work email account (and Uku user) is deactivated or suspended?
Now, you can redirect all automated emails from one email address to another.
How to change the sender of automated emails?
Go to Settings → Emails
Set up a new valid email address. (Read the setup guide here)Check the status of email accounts
Active and connected email accounts are visible in the list.
If an account is not fully authenticated, it will appear with a red background and a warning icon.
3. Assign a new email address
Once the new account is set up, click on the email account you want to deactivate or delete.
Clicking "Delete" will display a warning message.
⚠️ Do not delete an email account before assigning a new sender!
Set up email forwarding
Click "Redirect Emails".
A window will open displaying the current sender’s email address.
Select a new valid email address from the dropdown menu.
Once the action is successfully completed, a confirmation message will appear, and a notification will be displayed confirming that the email address has been successfully updated.
After emails have been redirected, you can either delete the old email address or leave it inactive.