How to redirect the sender of automated emails
TL;DR: When a team member leaves or their email account is deactivated, you can redirect all automated emails from their address to a new sender by setting up a replacement email in Settings and using the Redirect Emails function.
Who can do this
Owners and Admins with access to Settings
You need at least one active, authenticated email account to redirect to
When to redirect automated emails
Every company has its own workflow. Some use a single general email address for all client communication, while others prefer personal or specially created email addresses. Redirection is needed when:
A client contact manager leaves the company
A team member goes on extended leave
A work email account or Uku user is deactivated or suspended
Steps to redirect automated emails
Step 1: Set up the new email address
Navigate to Settings, then select Emails.
Set up a new valid email address. (Read the setup guide here)
Verify that the new account appears in the email list as active and connected.
Note: If an email account is not fully authenticated, it will appear with a red background and a warning icon. Resolve authentication issues before proceeding.
Step 2: Open the old email account settings
In the Emails list, click on the email account you want to deactivate or delete.
Warning: Do not delete an email account before assigning a new sender. Deleting first will cause automated emails to stop being sent.
Step 3: Redirect emails to the new address
Click Redirect Emails.
A dialog will display the current sender's email address.
Select the new valid email address from the dropdown menu.
Confirm the change.
Once the action is complete, a confirmation message will appear verifying that the email address has been successfully updated.
Step 4: Clean up the old account
After emails have been redirected, you can either delete the old email address or leave it inactive.
Troubleshooting
The new email account shows a red background and warning icon — The account is not fully authenticated. Complete the authentication process (check DNS records, verify the email) before using it as a redirect target.
Automated emails stopped being sent after the change — This typically happens if the old account was deleted before redirecting. Set up the new email address and reassign it to the affected clients manually.
The Redirect Emails button is not available — Ensure you have Owner or Admin permissions. Also confirm that at least one other active email account exists to redirect to.
Clients are still receiving emails from the old address — After redirecting, it may take a short time for the change to take effect. If emails continue from the old address, verify the redirect was saved successfully by checking the Emails list in Settings.
