How to add or change the number of members?
When a new employee joins or someone leaves, you may need to adjust the number of users in your Uku plan. This article covers both adding and removing members, including how billing is affected.
TL;DR: Go to Settings & Apps, open your company's app, click Edit plan, and change the number in the Members section. To remove a member, first deactivate them, then reduce the count.
Who can do this
Account owner or admin with access to Settings & Apps
Payment card must be on file for plan changes
Adding a new member (no one is leaving)
When a new employee joins and you need an additional user slot, increase the member count in your Uku package first.
Open Settings & Apps from the main menu.
Select your company's app.
Click the Edit plan button.
In the Members section, increase the number of active members.
Confirm the change. Uku will ask you to validate your payment card details to update the amount charged for the next billing period.
Billing note: The added member(s) will be charged on the next payment cycle. When you change the number of users, Uku asks you to re-confirm your payment card data to validate the new amount.
Removing a member (no one is replacing them)
When an employee leaves and no replacement is being added, first deactivate the member, then reduce the member count in the plan.
Step 1: Deactivate the member
Open Settings & Apps from the main menu.
Select your company's app.
Go to the Members section.
Find the member in the list and click the pencil icon next to their name.
Select Deactivate.
Step 2: Reduce the member count
Click the Edit plan button (same location as when adding members).
In the Members section, reduce the number to match the current count of active members.
Confirm the change.
Important: If you reduce the number of users, the advance payment for the remaining billing period will not be refunded. The reduced rate takes effect at the next billing cycle.
Replacing a member (one leaves, one joins)
If someone is leaving and a new person is joining at the same time, you do not need to change the member count. Instead:
Deactivate the departing member (follow the deactivation steps above).
Invite the new member. The new user fills the existing slot, so no plan change is needed.
Troubleshooting
Cannot increase the member count — Verify that your payment card is valid and not expired. Uku requires card re-validation when changing the plan. Update your card details if prompted.
Deactivated member still appears in task assignments — Deactivated members remain visible in historical data but cannot be assigned new tasks. If you see them in active task lists, reassign those tasks to a current member.
Billing amount did not change after removing a member — Reductions take effect at the start of the next billing cycle. There is no mid-period refund for unused time. Verify the change was saved by checking the plan details in Settings & Apps.
Edit plan button is not visible — Only the account owner or users with admin permissions can modify the subscription plan. Contact your account owner to make changes.