How to cancel a paid subscription plan
TL;DR: Cancel your Uku Team or Enterprise plan from Settings & Apps by selecting your company app, clicking Edit Plan, and choosing Cancel Uku subscription. Your plan stays active until the end of the prepaid period.
Who can do this
Account owner or administrator with billing permissions
Applies to Uku Team and Uku Enterprise plans
Cancel your subscription
Open Settings & Apps from the main menu.
Click on your company app.
Click Edit Plan.
Select Cancel Uku subscription.
Confirm the cancellation when prompted.
What happens after cancellation
Your plan remains active until the end of the current prepaid period.
No further payments will be charged after the prepaid period ends.
No refunds or credit calculations are issued upon cancellation.
Important: Cancellation takes effect at the end of your current billing cycle. You retain full access to all features until that date. No partial refunds are provided.
Troubleshooting
Cannot find the Edit Plan option: Ensure you are logged in as the account owner or an administrator with billing permissions. Standard members do not have access to subscription settings.
Cancel Uku subscription button is not visible: You may already be on the Solo (free) plan. Check your current plan details under Settings & Apps to confirm.
Still being charged after cancellation: Verify that the cancellation was confirmed. Navigate back to Settings & Apps and check whether your plan shows a scheduled cancellation date. If charges continue, contact Uku support.