Forgot password or can't sign in to Uku

• Anyone who cannot sign in to their Uku account — Company Owners, Company Admins, and Company Members.
• This is not for Client Portal users. Portal users sign in via magic links sent by their firm; if you are a portal user, ask the firm to resend your sign-in email.

1. Go to your firm’s Uku URL (<companyname>.uku.app) or app.getuku.com.
2. On the sign-in page, click Forgot password?.
3. Enter the email address you use for Uku and click Send reset link.
4. Open the email titled “Reset your Uku password” and click the link inside. The link is valid for a limited time — open it on the device and browser you want to sign in from.
5. Type your new password twice (minimum 8 characters with letters and numbers) and click Save (or the equivalent confirm button).
6. You are signed in and taken to your dashboard.

If you signed up originally with Google or Microsoft rather than email and password, the reset email will not arrive — your account does not have a password to reset. Use the Continue with Google or Continue with Microsoft button on the sign-in page instead.

Check your spam, junk, and “Promotions” folders first — corporate spam filters often divert automated emails. Wait a few minutes; the email is usually instant but can take up to 5 minutes during heavy load. If it still has not arrived, the most common reasons are:

• Your account was created with Google or Microsoft sign-in. There is no password to reset — sign in with the matching provider button on the sign-in page.
• You typed an email address that is not the one your firm invited. Ask your Company Admin to confirm the exact email on your member record.
• Your firm uses a custom mail filter that blocks Uku’s sender. Ask IT to allow getuku.com and request the reset again.

If a Company Owner or Company Admin has deactivated your member account, you cannot sign in until they reactivate it. Contact your firm — only an active Company Owner or Company Admin can reactivate a member from Settings & Apps → Members. Deactivation is different from deletion: a deactivated member can be brought back, while a deleted member’s record is gone.

Invitation links are single-use and time-limited. Ask your Company Owner or Company Admin to Resend invitation from Settings & Apps → Members. See Accept your invitation to join Uku for the full setup flow.

Every Uku company has its own subdomain — <companyname>.uku.app. If you cannot remember it:

• Search your inbox for an email from noreply@getuku.com. The links inside contain your firm’s URL.
• Ask a colleague who is signed in to copy the URL from their browser address bar.
• Sign in via app.getuku.com and Uku will route you to the correct firm if your email is unique to one company. If your email is associated with multiple companies, you will be asked to pick which one.

After repeated failed sign-in attempts Uku may temporarily block further tries from your IP for security. Wait 15 minutes and try again with the correct password — or click Forgot password? to reset it. If the problem persists, contact your Company Owner or Company Admin so they can confirm your account is not deactivated.

Client Portal users sign in with a magic link sent to their email each time — there is no password. If your magic link expired or never arrived, contact the firm whose portal you are accessing and ask them to send a new sign-in email. The firm’s Company Admin can resend it from the client’s Members tab.