Delete your account

• Company Owner — only the Owner can delete a company account. There is exactly one Owner per company.
• Personal account holder — anyone with a personal Uku login can delete it, but the system blocks deletion until every company you own has been deleted first.
• Company Admins / Members — cannot delete the company itself (unless they are also the Owner). To leave a company, ask a Company Admin to deactivate your member record.

Two different actions, often confused:

• Cancel subscription — the paid plan stops renewing at the end of the current period. Your account, company, and client data remain in place; you can re-subscribe later. See Subscription and plan management for the cancel flow.
• Delete the account — permanent removal of all company data, client records, time entries, invoices, and member profiles. Cannot be undone, not even by Uku support.

If you only want to stop paying, cancel the subscription. Delete only when you intend to leave Uku permanently and erase the data.

Path: Settings & Apps > company tile > Edit company > Delete the Account.

1. Open Settings & Apps.
2. Click the tile of the company you want to delete.
3. In the panel that opens, click Edit company.
4. Scroll to the bottom and click Delete the Account.
5. Confirm the deletion in the dialog.

The company is removed immediately, along with all clients, tasks, time entries, invoices, and member assignments.

Path: My profile > Settings > Edit settings > Delete my account.

1. Open the profile menu (your avatar in the navigation) and choose My profile.
2. Open Settings from the profile sidebar and click Edit settings.
3. Scroll to the bottom and click Delete my account.

If you still own one or more companies, Uku blocks the deletion and lists the companies that must be deleted first. Use the company-deletion flow above for each, then return and delete your personal account.

If you ended up with two company accounts for the same business — a common cause is signing up twice with different emails, or auto-provisioning during a trial — keep the one with active apps and content and delete the other.

1. Identify the correct company by checking which one has active client data and the apps you’ve configured. The duplicate is usually empty or barely set up.
2. Open the duplicate via Settings & Apps, click its tile, then Edit company > Delete the Account.

There is no merge option — pick one and delete the other.

That’s expected behaviour. Cancellation stops the paid plan; deletion removes the data. If you want the data gone too, follow the company-deletion flow above. If you want it back as a paid plan, see Subscription and plan management.

Uku blocks personal-account deletion while you still own any company. Open Settings & Apps, find each company you own, and delete it via Edit company > Delete the Account. After every owned company is gone, you can delete your personal account.

Account deletion is permanent and not recoverable, even by Uku support. There is no backup or undo. Decide carefully before confirming deletion.

Use Cancel uku subscription in the subscription page, not deletion. Cancellation preserves your data so you can re-subscribe later. See Subscription and plan management for details.