Who can do this
Section titled “Who can do this”- Company Admins and Company Owners can approve or decline any member’s vacation, absence, or remote work request.
- Members whose team is granted the Confirm vacations permission can approve requests for members in their team only.
- Company Members without those rights can submit requests but cannot approve. The Approve and Decline buttons are not shown to them.
- The Workforce Management app must be activated in Settings & Apps.
Who approves a request
Section titled “Who approves a request”Every vacation or absence request needs an approver, and the member who submits it picks one. The Approver field on the request form is empty by default and has to be chosen.
The Approver dropdown lists everyone allowed to approve vacations:
- the Company Owner,
- every Company Admin, and
- any member whose team is granted the Confirm vacations permission.
Members can’t pick themselves. Once submitted, the request goes to the chosen approver, who is notified and sees it in their In review list.
Choosing an approver directs the request — it doesn’t lock anyone else out. Any Company Owner, Company Admin, or holder of the Confirm vacations permission can still open the request and approve or decline it, even if it was addressed to someone else.
Where to find requests
Section titled “Where to find requests”Path: Main navigation > Members > Vacations tab — company-wide list of every request, grouped by status. Also: Members > click member name > Vacations tab — only that member’s requests, with their balance summary.
A request becomes visible to approvers as soon as the member submits it. The member receives an email notification when you approve or decline.
Approve or decline a request
Section titled “Approve or decline a request”- Open Members > Vacations (or the member’s profile > Vacations tab).
- Find the request in the In review group.
- Click Approve (green checkmark) — the request moves to Approved and the absence appears on the team calendar from its start date.
- Or click Decline (red X) — the request moves to Declined and the member is notified by email. The declined request stays in their history.
Requests are approved one at a time — there’s no bulk approve or decline.
When approving a Vacation request, Uku deducts the calculated leave days from the member’s vacation balance. Weekends and public holidays inside the period are excluded automatically — the Duration column shows total calendar days, but only working days are deducted.
Cancel an approved or declined request
Section titled “Cancel an approved or declined request”- Open the request from Members > Vacations or the member’s profile.
- Click the dropdown arrow next to the status chip (Approved or Declined).
- Select Cancel decision to revert the request to In review.
Cancelling restores the leave-balance deduction (for previously approved Vacation requests) and lets you make a new decision.
Edit a member’s vacation or flextime balance
Section titled “Edit a member’s vacation or flextime balance”Adjust the balance manually when a previous balance was wrong, or when carrying over days from a different system.
- Open the member’s profile > Vacations tab.
- Click Edit balance in the header.
- Choose Vacation balance or Flextime balance and enter the corrected number.
- Optionally add a comment explaining the adjustment.
- Click Save.
Open View history from the same header to see every prior change to the member’s balance with date, amount, and the admin who made it.
Troubleshooting
Section titled “Troubleshooting”The Approve and Decline buttons are not shown
Section titled “The Approve and Decline buttons are not shown”You don’t have the Manage account right (granted to Company Admins and the Company Owner) or the team-level Confirm vacations right. Ask a Company Admin to grant the appropriate right on the member’s Rights tab.
A request was sent to the wrong approver
Section titled “A request was sent to the wrong approver”Each request goes to the approver the member selected in the Approver field when they submitted it — Uku does not pick one automatically. If it reached the wrong person, the member can cancel the request and resubmit with the right approver, or any Company Owner, Company Admin, or holder of the Confirm vacations permission can simply open the request and approve or decline it directly.
A request was approved but the balance didn’t deduct
Section titled “A request was approved but the balance didn’t deduct”Vacation balance only deducts for the Vacation request type. Away (sick leave, parental leave) and Flextime bonus types use different balances. Open the request to confirm the type, or check the Vacations tab history for the actual balance change.
An approved request shows the wrong number of days
Section titled “An approved request shows the wrong number of days”Hover the Duration column for total calendar days; open the request to see the calculated working days. If the calculation looks wrong, confirm the company’s public holidays are configured correctly in Settings & Apps > Calendar > Public holidays.
The Vacations tab is missing on a member’s profile
Section titled “The Vacations tab is missing on a member’s profile”The Vacations feature is not enabled for your company. Vacations is part of the Workforce Management app — a Company Admin can enable it in Settings & Apps → Workforce Management.
Member says they were not notified
Section titled “Member says they were not notified”Approve and decline notifications are sent to the email registered on the member’s Profile tab. Ask the member to check their spam folder. Email delivery problems can also surface in Settings & Apps > Emails > Outbox for Company Admins.